In the case of replacement / size exchange due to simple remorse, please return the purchased product and purchase a new one.
- Within 7 days from the receipt date (shipping cost: paid by the customer)
- Product defects, miscellaneous goods: Within 3 months from the date of receipt, within 30 days from the date of receipt of the fact (shipping: free of charge)
Instructions for exchange and return
In the following cases, the exchange / return may be rejected despite the period of exchange / return according to the [E-Commerce Consumer Protection Act].
- In the case of swimwear, there is no sanitary tape
- Removing, separating, or damaging the label in the product.
Items that have already been laundered and worn (items that have been washed and worn even if the product is defective can not be exchanged / returned)
- If the value of the product has decreased significantly enough to make it difficult to resell over time
- For products that are produced individually according to your order
- Sale Items, Not Replaced / Not Returned Notification Items - If there is no stock in exchange, only refunds can be processed
- If the packaging of a product that can be reproduced is damaged
If the goods received exchange correspond to the reasons above, we will return the product again.
In this case, you have to bear the return cost.
1. Please request return by 1: 1 Q & A board or customer center (070-8615-2227).
2. Please repack the product exactly as it was received.
3. Please return it to the address below as "prepaid".
- Address: # 1036 "TOV" # 201, Wangsan-ro 4 Donghwa Building, Dongdaemun-gu, Seoul
4) After the goods receipt is completed, we will refund the money within 3 ~ 5 days after inspection.
* If the product is defective, please send it by "cash on delivery".